You’d be forgiven for thinking that perhaps there had been a case of mistaken identity when we arrived at the Island Shangri-La in Hong Kong. Surely they’d mixed us up with some Hollywood big-timers and all we kept thinking was how embarrassing it was going to be to have to break the news to the lovely team there.
Having chosen to arrive by Rolls Royce Phantom (one of the private transfer options offered), we were greeted at the hotel by two representatives waiting out on the steps for us with a gorgeous bouquet of flowers in hand. We were whisked inside where they asked to take our photographs (queue Dickie’s more cheese Grommit grin) before taking us up to the room. At this stage, I didn’t want to break the news that they’d forgotten to check us in, they had been so lovely after all. As soon as we arrived in our room however, we realized this was how they roll – they take service to a whole other level and beyond. Rather than asking us to stand at a check in desk after our long journey, they took us to the comfort of our own room where they processed our check in for us. We’d never experienced such amazing service in our lives.
The Island Shangri-La was opened in 1991 and remains one of Hong Kong’s most luxurious hotels. Every detail has been considered to make your stay as special as possible. Yes, we were on honeymoon, but normally that might get you a fruit basket or at a push a glass of champagne upon arrival, not at the Island Shangri-La. We arrived to hand-written notes, love balloons, hand crafted heart chocolates and truffles. The very next day, we returned to our room to find the photograph that had been taken the day before, framed for us to take away. It was truly incredible but the thing we loved the most was that we knew the same level of attention would be given, regardless of the occasion for which you were staying in the hotel.
The hotel offers old-school elegant glamour and takes luxury to another level. Take for example the gorgeously plump carpets which line the lifts complete with the day of the week in case jet lag is getting the better of you (yes, it really is changed every day at midnight prompt!) or the turn down service where they lay your slippers perfectly positioned for where you’d want them when you climbed out of bed.
We stayed in a Horizon Club Harbour View Room which, located on the 52nd floor offered breathtaking views out across the harbour. The room was beyond spacious (some of the largest on the Island) and offered everything that you could possibly want from your stay – from a butler-call button, espresso machine, Bose SoundDock for iPods, DVD Player and flatscreen TV not to mention a decent hairdryer (a rareity in hotels) and extensive toiletry range from L’Occitaine including multiple types of bath salts. With a standalone shower and bath complete with television, it can extend your getting ready time significantly (even for the boys).
The Horizon Club Rooms are located between the 52nd and 55th floors. These suites grant you all-day access to the Horizon Club Lounge where you’ll find an extensive range of complimentary snacks and refreshments. What’s more, between 6pm and 8pm you’ll be invited to enjoy canapés and beverages, including unlimited champagne. Don’t be in a rush to leave at 8pm though – the Horizon Club Lounge is the island’s highest executive club and offers incredible views over the harbour to watch the daily light show.
Everything that you could possibly need is located within the hotel, from it’s 8 restaurants, including the Michelin Star Summer Palace, there are plenty of choices available when it comes to food and all of the meals that we enjoyed there were incredible. If you’re staying in one of the Horizon Club Rooms, breakfast is served in Petrus Restaurant on the 56th floor and there is a vast variety of options available – from Continental, Chinese or cooked breakfasts. If there’s something that you’d like which isn’t on the menu, the staff will go out of their way to meet your requests.
The hotel forms part of the Pacific Place Mall Complex which is dangerous if you’re a shopaholic like myself. The Mall contains every designer that you could dream of – thankfully the only shopping missing was Louboutin. My Bank Manager can breath a sigh of relief.
The hotel is situated in the bustling central financial district of Hong Kong Island. Situated on top of the Admirality MTR, getting around Hong Kong couldn’t be easier, with just one stop to Central. There are also multiple trams (Ding Ding’s) that run past the hotel and we actually found these a much easier and quicker way of getting around than cabs.
If you’ve shopped until you’ve dropped and you’re in need of some relaxation, the hotel has a freeform outdoor pool which looks out onto Victoria Peak along with a whirlpool. If that’s not enough, there is also an indoor whirlpool tub, sauna and steam room… and a gym… but who needs a gym when there’s so many gorgeous restaurants to explore?
If classically, elegant luxury is what you’re looking for when you’re staying in Hong Kong then you really need look no further than the Island Shangri-La. It’s a hotel that you’ll proudly recommend to friends and family planning to visit, in confidence that you know the exceptional service will remain for many decades to come. The only problem that you’ll face is that it sets the bar incredibly high for any future hotel stays….
You can find more details about the hotel and rates at: http://www.shangri-la.com/hongkong/islandshangrila/
Pacific Place, Supreme Court Road, Central, Hong Kong
T:(852) 2877 3838